FAQ's

What is the return policy at Brands Avenue?
We offer returns within 15days of purchase if the item is faulty, damaged, or differs from the original order. Please refer to our Return Policy for more details.

How do I request an exchange or return?
To request an exchange or return, please contact us within 7 days of delivery by emailing us at help brandsavenue10@gmail.com or calling +92 322-8884409. Include pictures of the item if it's defective.

Who is responsible for shipping costs on returns/exchanges?
Customers are responsible for all shipping and handling costs associated with exchanges or returns.

Can I return or exchange discounted items?
No, items purchased at a discount are not eligible for return or exchange.

What items cannot be returned or exchanged?
We do not accept returns or exchanges on stitched items, wedding wear, couture, or M. Luxe Fabric once purchased.

How long does it take to process a return/exchange?
Once we receive the returned item, our team will review it within a few days. After a fair review, we’ll process the replacement or return, which typically takes 3–5 business days.

How can I track my order?
After placing your order, you’ll receive a confirmation email with tracking details. Use the tracking link provided to check your order’s status.

What payment methods are accepted?
We accept major credit and debit cards, bank transfers, and various digital payment options for your convenience.

Is my personal information secure?
Yes, we prioritize your privacy. Your personal data is handled with strict confidentiality, and we adhere to a comprehensive Privacy Policy to ensure its protection.

How can I contact Brands Avenue’s customer service?
You can reach us by email at help@brandsavenue.ae or by calling +92 3211224333. Our team is here to help with any inquiries or concerns.